It’s always a treat to have our customers come to our offices for training. Everyone at Escape gets to meet them and they get to have a face with a name. Last week I had the privilege of training Phil Davis, Business Systems Support Coordinator, in his new position and Peggy Harris, Certified Project Manager Professional, from Monterey County Office of Education Escape Phase II Implementation. They were trained on setting up User Records, Payroll & Finance setup records and System records. This was a lot of information in a short amount of time but these two users were like sponges, coming back for more.
They also had time for Customer Care to meet with them each day. Arin Simonyan, MCOE’s Finance Customer Care Representative, spent time reviewing budget and comparison reports. Jennifer Stahr, MCOE’s HR/Payroll Customer Care Representative, spent time reviewing outstanding items and working through them.
It was a win-win situation!