Database Dive: John is the new Data Technician
My Escape story begins back in January of 2010 when I moved to the Sacramento area from the sleepy town of Paso Robles, CA. Leaving an ERP software company as an EDI Specialist for adventures in the big city, I accepted a Technical Support position to help with the growing number of Escape Online implementations, system administrator trainings, and general technical support issues that pop up on a daily basis. After four years of honing my technical support skills, I was interested in returning to my roots to continue to develop my SQL skills in the development environment. When the Data Technician position opened up at Escape, I jumped at the opportunity and threw my name in the hat for the job. Luckily, I will get to continue with my technical support duties during the transition.
In development, I will start with making XML changes to the Escape Online 5 client, as well as picking up data conversion projects. I think data conversions are essential to good transitions, especially during implementations and any time a customer wants to import data. The years I spent in technical support experience taught me much about the software itself, including the structure of the database. This knowledge, coupled with the SQL skills learned in my EDI days, will benefit me greatly as I take on the data conversion tasks.