Maximizing Your Return on Customer Experience
He was a very entertaining and enthusiastic speaker. I’m sure they scheduled him at the beginning of the day to get our engines reved up, which he definitely did!
The premise of this session was that adopting intentions is serious business: You are making a promise and putting your reputation and credibility on the line with your customers and your employees, so think things through before committing. And, when you do commit, make sure you follow through.
Hearing him talk about this made me think about the Report Task Force that we assembled shortly after I started at Escape. We knew there was a problem with reports, so we jumped on it and stuck with it until all the problems were solved. Speaking of reports, check out Greg's blog on report statistics from last year. We have some pretty impressive numbers there!