Cheers to Being Customer-Focused
Back in mid-September, I was Boston-bound with our Skipper, Chad Guest (VP Research and Development) and first-mate, Jennifer Escamilla (Product Manager) to attend the Business of Software USA conference. This was our second year to attend as a company, as it came highly recommended from our CEO Bob Towery and COO Ramona Marshall, who attended last year. I’m so glad we had the opportunity to go!
I’ve been to a lot of technical/software conferences, and this was by-far the best. It was 2 ½ days of enlightening presentations and breakout sessions. I'd love to tell you about each one, but there are three that really stand out. I will highlight one each week, over the next three weeks.
The Bullhorn Journey to Customer Focus
First up is the Bullhorn Journey to Customer Focus. This presentation was given by Art Papas, the CEO and Founder of Bullhorn, which provides cloud-based CRM solutions for companies in business services industries. Their objective is to help businesses achieve extraordinary results by transforming the way people work and interact with customers.
Bullhorn defines their core values as:
Ownership – take action, deliver high quality work, own up to your mistakes.
Be Human – build strong relationships with your customers and peers. Consider others’ perspectives. Laugh and have fun!
Speed & Agility – solve problems with innovation and creativity and rebound quickly from setbacks.
Energy – build up your teammates; present constructive feedback directly to the source.
Service – respond quickly; let people know you care deeply about doing a good job.
Create an incredible customer experience!
This has been one of our main objectives for 2015!
To be more customer focused, Escape launched a new and improved User Conference on October 7 & 8. We also plan on having product management and other team members visit customer sites to gather information for new features and general workflow.
To keep our team spirited and energized, anyone can acknowledge another team member using recognition certificates and posting them in the break room. Once a month, there is a drawing from those certificates for a gift card or prize of some sort.
Stay tuned for next week’s blog on Unscaling Technical Debt.