Finance Product Area Team
In my blog a few weeks ago, I announced our Product Area Teams and today I’d like to tell you a bit more about the Finance Product Area team.
If you recall, the purpose of the product area team is to ensure that we are delivering the best quality product possible to our customers in the most efficient manner. One of the first steps is to get the team sitting together. This helps minimize communication delays and gives the team members full ownership of ensuring that the most important changes are being worked on for their customers. We are moving forward with this quickly and have already made the necessary seating changes to get the entire team sitting together. Moving developers to sit side-by-side with support reps is a big change, but the team members are already adjusting to the new seating arrangements and beginning to settle into the rhythm of a new way of doing things.
The Finance Product Area Team is led by Jacque Eischens, formerly the Finance Support Manager. Bob Lehman and Vijay Gaonkar join the team in development and Robin Fiske in testing. Roxane Bunkers and Julie Leaman are support reps and another support member will be joining the team soon. Susan Dickinson and Philip Wong are responsible for report development and testing.
In addition, the Finance Product Area team has the support of our Enterprise teams and other shared resources: Product Management, Release Management, Escape Technical Support, Documentation, Training and Implementations.