Posts in Customer Care
Do you know the way to Monterey COE?

After a very successful visit in March of 2017, I was invited back to visit the Monterey County Office of Education this fall.  My visit coincided with the county wide user group meetings, so I was able to connect with district users in both Finance and HR/Pay, internal MCOE staff, and the fabulous District Advisory Services staff.  These visits are so worthwhile, for both the customer and for Escape staff.  We get valuable feedback from users and users get updated training and software information in person, with an opportunity to dig deeper into functionality, and of course discuss future enhancements to the software.   

This time I was able to bring along some of my fellow Escapees so they could share in the customer experience. It was a fantastic visit, and we identified some features that could be used for increased effectiveness.  If you are interested in having a visit, feel free to contact the product area team managers – Arin Simonyan for Finance, Elen Meltonyan for HR/Pay, or Carole Williams.

Pictured above: Mary Cedillo and Reyna Arreola

Pictured above: Mary Cedillo and Reyna Arreola




We Met the Experts!

This is the second year where we hosted a Meet the Experts area, staffed with Escape Technology experts. Customers were invited to sign up or stop by and ask any question. It was a great success. We love getting that one-on-one contact.

Terri, Escape System Training Manager, meets with Fremont USD.

Terri, Escape System Training Manager, meets with Fremont USD.

Jane, Escape Project Manager, meets with El Centro ESD.

Jane, Escape Project Manager, meets with El Centro ESD.

Susan, Escape Software Developer, meets with Butte COE.

Susan, Escape Software Developer, meets with Butte COE.




Various Flavors of HRAs

As more users get to experience the functionality of HRAs (Human Resource Authorizations), we’re getting lots of questions about the different types of HRAs available in Escape Online. First, what is an HRA? Well, virtually any HR/Payroll task you can perform manually can be automated, using HRA workflows that include electronic approvals and notifications. There are three different types of HRAs, and below is a brief description of each.

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Standard HRAs

Standard HRAs are part of the Employee Online Portal package and are updated through the general release of Escape Online. For example, a very popular standard HRA is the Tax Change HRA. For more information about the Employee Online Portal, please contact our Portal Support Team.

Base HRAs

Base HRAs are developed by the HRA team to fit into many customer’s existing processes without the need for customization.  You pay a flat fee for each Base HRA item that you want.  To give you an idea of what HRAs might be used for, below is a partial list of Base HRAs:

Assignment

  • Accounts
  • FTE
  • Detail
  • New
  • Change
  • Temporary
  • End
  • Extended Session
  • Data Sheet

Employee

  • Recruit
  • New
  • Change
  • End
  • Leaves
  • Additional Earnings
  • Demographic Changes
  • Extra Work & School Business
  • Requests
  • Timesheet

Position

  • Recruit
  • New
  • Change
  • End
  • Vacancy

If you are interested in implementing Base HRAs, please contact our HRA Custom Support Team for pricing and availability.

Custom HRAs

Custom HRAs are customized to your specific needs and processes.  You can use a Base HRA as a starting point and change the form or underlying logic to fit your needs, or, if you need an HRA that doesn’t currently exist, we can work with you to create a brand new HRA. If you are interested in implementing custom HRAs, please contact our HRA Custom Support Team for pricing and availability.




Follow-up of the Release Review v18.01

I love showing NEW stuff! Like the new Accounts Receivable Transaction Activity and all the new changes for workflow approvals and notifications. You're going to love those new features - plus, new tutorials and reports! There’s just SO MUCH newness in v18.01, you HAVE to watch the Release Review.

Did you know that the Release Review recording and the Q & A is available under Online Resources – Release Information? This is true! It’s the BEST place to find all the latest and greatest changes in Escape Online.

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Coming Soon!

We have so many exciting things happening soon like the upcoming HR/Payroll Reports (Tips and Tricks) with Tanya Karalets, Software Support Analyst. She will be showing how to create report favorites, how to schedule a report and so much more! You won’t want to miss that webinar on May 10, 2018. Keep your eyes open for an invite coming soon!

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