We believe that Customer Care is one of the most important features of Escape and it shows. Our Net Promoter Score (NPS), which is the world’s leading metric for measuring customer satisfaction and loyalty, is 85.
Escape Technology provides a variety of customer care services that can help you get the most from your Escape software. The following services are available to all Escape customers:
Toll-free help desk software support
On-site consulting and training
Customer only areas of escapetech.com web site
User conferences and workshops
Feel free to email us or call us toll-free at 800.288.8076.
Customer Requests & Feedback
Many of our product enhancements are the result of the constant monitoring of customer feedback and support incidents by our staff. If your organization reports an incident, you can check the progress and resolution of it using the OnTime Customer Portal. With an easy-to-use web interface, the portal allows customers to track their incidents and requests for changes.
Escape Technical Support (ETS)
ETS provides help with detailed technical requests to Escape employees and customers. The ETS team manages all of the in-house systems, acts as system manager for hosted XCOE implementations, assists with data conversions, and monitors the performance of the software. They also act as third-tier support, collaborating with customers on a variety of issues.
Monday-Friday 8:00 am - 5:00 pm
General Office number: 916.773.6363
Toll free: 800.288.8076
FAX number: 916.773.6464
To help you get answers faster, we have several options for emailing support:
Calendar of Holidays
New Year's Day: January 1
MLK Jr. Birthday: January 21
President’s Day: February 18
Memorial Day: May 27
Independence Day: July 4
Labor Day: September 2
Columbus Day: October 14
Veteran's Day: November 11
Thanksgiving: November 28-29
Christmas: December 24-25